Photo shows a HSR supervisor car on the right, with a HSR 60-foot articulated bus to its left. Both are waiting at an intersection during a red light.
A Hamilton Street Railway supervisor vehicle and articulated bus in Downtown Hamilton in late June 2020 Credit: Joey Coleman / The Public Record

The City of Hamilton is looking to hire a firm to create a “Transit Trip Planning and Customer Experience WebAPP.”

Hamilton City Hall is prepared to spend an undisclosed amount on the project due to ongoing problems with the City’s multi-million dollar website project.

The HSR website cannot display schedule information using online formats.

HSR schedules are posted as PDF files. Due to issues with the City website’s design, the schedules cannot be sorted by route number.

Instead, they are listed in order of the first digit of the route number: 1, 10, 11, 12, 16, 18, 2, 20, 21, … 3, 33, … 4, 41.

The new HSR app – which few people will use because third-party apps such as Transit and Google Maps already provide trip planning – is one of many new non-mandatory projects city staff hope to fund with a planned 14+% city-budget increase.

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Published: January 23, 2024
Last edited: January 23, 2024
Author: Joey Coleman
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One reply on “City Looks to Build a New HSR WebApp: Despite Budget Crisis”

  1. Seems pretty irresponsible to spend taxpayer money to build something that already exists.

    Why wouldn’t they just take the win, save the money and refer to the fantastic existing options?

    I personally use the Transit app and wouldn’t ever consider switching. It’s perfectly suited to my needs as a transit user. It works wherever I happen to be, not just here, in Hamilton.

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