The Public Record | Hamilton's Civic Affairs News Site (https://thepublicrecord.ca/topics/darts-disable-and-aged-regional-transit-system/)
The review follows an internal audit report which found serious administrative deficiencies resulting in Hamilton approving more people for para-transit services than comparable municipalities.
Internal City Auditor hired expert consultant to review 150 approved applications, only found 49% clearly eligible, and calls for significant reforms to manage DART costs.
A decision in 2009 to make transit free for large numbers of people, and provincial disability anti-discrimination laws requiring fare parity for DARTS.